MySupport – Contact Us

MySupport is Merck’s patient support programme that is available to you as long as you are on Saizen^® (somatropin) treatment.

MySupport in the UK

For all clinical related queries, please contact your Endocrinology clinical team
For device queries please look at the FAQ section and the device videos for your device, most queries will be answered here:
Should you still need device support please call Merck Medical Information Tel: 0208 818 7373
If you have any queries about your Saizen deliveries via Homecare or need to order ancillary supplies such as sharps bins, serofine^®needles, aluetta needles, cool bags, and lithium batteries please contact your Homecare Provider, see contact details below. If you are unsure about who your homecare provider is, please contact your Clinical Endocrinology team who will be able to advise you. You can also visit the ancillary website to order ancillaries.

Homecare Provider	Email address or Web link	Contact Tel no
Lloyds Clinical Homecare	enquiries@lloydsclinical.com	0345 2636 123 England & Wales 0345 2636 135 Scotland & N Ireland
Sciensus	https://www.sciensus.com/help/help-and-support/#patient-contact	0333 103 9499
Healthnet	enquiries@healthnethomecare.co.uk	0800 083 3060
Alcura	patientservices@alcura-health.co.uk	0800 980 0686

For all clinical related queries, please contact your Endocrinology Clinical team.
For device queries please look at the FAQ section and the device videos for your device, most queries will be answered here:
Should you still need device support call please call Merck Medical Information Tel: 01-4687590
If you need to order ancillary supplies such as sharps bins, serofine needles, cool bags, and lithium batteries for your easypod device use the online portal. You can also use this additional service to arrange collection of your full sharps bin.
To access the ancillary portal, click here: Saizen Ancillary Stock Order Form
For drug supply issues please contact your local pharmacist